
Business Process Quality Certification (BPQC) is a global assessment and certification standard designed to quality-assure the critical business processes that underpin the delivery of world-class clinical research.
BPQC enables organizations to achieve business and workforce excellence across 3 high-impact operational areas. By embedding and demonstrating robust quality processes in these areas, certified organizations improve capacity and efficiency as well as positioning themselves as ‘trusted global partners’ for delivery of high-quality research.

Workforce Process Quality Certification (WPQC) provides a structured process for organizations to strengthen the performance, efficiency, and engagement of their clinical research workforce.
WPQC looks at the critical processes and procedures that support successful management of the clinical research workforce, including staff attraction & retention, training / professional development and employee engagement and support.
With Bronze, Silver and Gold awards, WPQC offers a progressive, building-block approach to workforce process quality assurance, enabling organizations to demonstrate ongoing quality improvement.

Competence-verify your employees and empower them with the award of professional recognition through our industry-leading accreditation programs.
Reassure your stakeholders, clients and participants that your clinical research teams have been independently quality assured against global best-practice standards.
Optimize your training provision and attract, engage and retain your staff through providing competence-based career pathways.
"I would absolutely recommend IAOCR. They’ve really helped us over the last couple of years, re-organize the way we deliver training. I think the way they go about their business is very diligent, it’s quite strict, which I think you need when you’re setting up levels of competence for the industry. IAOCR have really helped us shape out thoughts around competence over the last four or five years."
Alistair MacDonald
Syneos Health
CEO
"I would absolutely recommend IAOCR. In all my dealings with them I’ve found them to be highly professional, extremely focused, and I’ve been delighted to be a member of the Executive Advisory Board and part of the Workforce Quality Accreditation program. I think [IAOCR accreditation] has the real potential to be adopted across the industry. The fact that there is an accreditation process where none existed before, we are looking at common competencies that work across academia, across CRO and pharma. This is something to be absolutely celebrated!"
Graham Belgrave
Cmed Clinical Services
Chief Operating Officer
"I think they’re really shaping the industry, they were the primary and first people speaking about competency….IAOCR are the frontier of how we should be evaluating clinical research professionals. It’s the wave of the future and I'd like to see the industry embrace it as a whole."
Elizabeth Edwards
(Formerly Biomat)
Independent Consultant
"The Project Management Course provided by IAOCR was a new and innovative way of providing this kind of training within this industry. My team contained people with varying experience and they all benefitted from it, even though some of them did not meet the accreditation criteria. The follow up work by IAOCR was excellent and really got my team thinking about the training and using it in real life examples which is rarely achieved with other training methods. The main selling point is the fact that participants have to demonstrate understanding, and that really opened my eyes to the ability of my staff within my team."
Lucy Thompson
RDCM Clinical Services Europe
Associate Director